Help


 

Frequently Asked Questions

Where can I buy the backyard sports or Blue’s Clues games?

Humongous Entertainment is a new company that started in 2014 and not affiliated with the Original Humongous Entertainment that is no longer in business. Unfortunately, we do not own or publish the Backyard Sports or Blue’s Clues’ titles.

Why is the sound not working?

Mobile/iOS
There are three different reasons your iOS device may not make sound:

Headphone mute
Software mute
Hardware mute

First, check the headphones to make sure they are not accidentally muted. Then, press the Home button twice to make a panel appear at the bottom of the screen. Swipe the panel to the right and you should see a speaker icon. This icon should not have a bar through it. Finally, check the hardware mute button, located on the side of the device, and make sure the device is unmuted.

PC Sound Issue
According to our support team, the issue seems to be audio driver-related. A first test would be to change the audio output device or plugging in headphones (sometimes audio issues happen because there is no output device plugged in).

 

Found a bug in one of your games.

Please send us the support information requested on our support page, include the bugs and glitches you found. We will forward this information on to our development team for careful review. Your satisfaction with our software is extremely important to us, thanks again for taking the time to help make our products better.

http://humongous.com/support/

My mobile game fails to open!

You may have an older version of the game installed. Please visit your mobile platform’s store and see if you have the most up to date version of the app installed.

Issues with Humongous CD purchases or requests for replacement.

Humongous Entertainment is a new company that was brought back in 2014, and we only publish our games in a digital format. The physical games were published a number of years ago by a different company. Unfortunately, we can’t provide customer support for these products.

How do I submit a Refund Requests?

We apologize for any trouble you have experienced with our software. Unfortunately, this is not an issue we can resolve directly as refunds come from your provider if you purchased the product on Steam or the Apple App Store.

Please contact them directly. If your purchase is from Google Play and you cannot process a refund request, please use our customer support form and fill out all the required information. Upon receipt we will review request and contact you.

Are you making any new games?

We currently don’t have any information about games in development, please sign up for our newsletter at www.humongous.com and you’ll be first to know about new products, promotions and sales.

iOS lite version

As of the most recent iOS update, the lite versions of our Humongous games are no longer compliant with Apple App Store requirements and they are not currently available for download.

Will HE games play on Windows 10?

As of June 2019, all HE games are Windows 10 compliant.

The version on iTunes is now different from the one I purchased.

Humongous Entertainment re-released Putt-Putt Saves the Zoo and Freddi Fish and the Stolen Shell. These versions are identical to the ones you may have purchased from Atari. Although the older versions are no longer available on iTunes, they should still be available via iCloud.

Is Freddi Fish a boy or a girl?

Freddi Fish is a girl. Her green-colored friend, Luther, is a boy.


Choose your platform:

 

Mobile/iOS


 

Graphical corruption after completing the game

Freddi Fish 3: The Case of the Stolen Conch Shell and other Humongous Games.

Description: Some games, when hitting “STOP” (or the equivalent) and immediately coming back to the game (by hitting the PLAY button in the launcher), will cause graphics to be corrupted.

Workaround: Since the game is completed, users should go to the OPTIONS menu and select RESET STORY to start over. This should resolve any graphical issues.

 

Missing dashboard when reloading (continuing from a saved game)

Putt-Putt: Enters the Race

Description: When continuing a game (i.e. reopening the application after it was closed), the dashboard and/or background in some scenes may be missing initially.

Workaround: Glitches go away as soon as the user changes room.

 

When going back to the launcher using the “QUIT” or “STOP SIGN” icon, the game may have lost the last few seconds of progress

Pajama Sam and Spy Fox games

Description: The STOP SIGN button is really “quit”. The game auto saves at regular intervals based on time so some progress may be lost if you quit.

Workaround: The lost progress is never more than a few seconds, since the previous autosave.

 

Missing background when reloading (continuing from a saved game)

Freddi Fish 5: The Creature of the Coral Cave

Description: When continuing a game (i.e. reopening the application after it was closed), the background in some scenes may be missing initially.

Workaround: Glitches go away as soon as the user changes room.

 

Game may appear unresponsive during some animations and/or organ playback

Freddi Fish 3: The Case of the Stolen Conch Shell

Description: The organ playback and some “background animations” triggered by the player may cause the game to feel unresponsive to the player.

Workaround: Waiting a few seconds will restore user input.

 

Mini-game mentions mouse controls, but are unavailable

Spy Fox 3: Operation Ozone

Description: The mini game help document mentions mouse controls, but these are not available on mobile.

Workaround: Some mouse functionality may not be available on mobile.

 

PC


 

Saved games may be incompatible between languages

Description: Saved games made in one language may not be visible when the language is changed or may cause the game to crash when used in a different language.

Workaround: This is known issue, no workaround currently available

 

Saved games may be incompatible between different OS versions

Description: Saved games made in one OS may not be visible when used in a different OS or may cause the game to crash when used in a different OS.

Workaround: This is known issue, no workaround currently available

 

 

Issues on All Platforms


 

Known Issues with Spy Fox 3: Operation Ozone

-When you go to the kitchen in the House of Darkness and you play the salt and pepper animation more than 3x it gets stuck in a loop bug and you do not get control back. You will have to force quit the game, then start the game all over again.

-German(DE) language is not supported.

 

Known Issues with Freddi Fish 4: The case of the Hogfish Rustlers of Briny Gulch

-Luther and Freddi’s lip-syncs get mixed up at the end.

-There are no subtitles for the Russian language version.

 
 

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